Trusted Trips Ltd Privacy Policy
Version 1.0
Effective Date: 09/07/2026
Review Date: 09/07/2027
ICO Registration Number: __________
1. Introduction
Trusted Trips Ltd ('Trusted Trips', 'we', 'our', 'us') respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you enquire about or book travel through us. It has been prepared with reference to the UK GDPR, the Data Protection Act 2018 and other applicable UK privacy legislation.
2. Company Information
Trading Name: Trusted Trips
Registered Company: Trusted Trips Ltd
Company Number: 16962033
Location: Leeds, England, United Kingdom
Email: lucyhoskins@trustedtrips.co.uk
Telephone: 07496 321461
Website: www.trustedtrips.co.uk
Trusted Trips Ltd operates as an independent travel agency through InteleTravel. We arrange bookings with approved suppliers. Customer funds are paid directly to suppliers or through authorised InteleTravel systems; Trusted Trips Ltd does not hold client money.
3. Data Controller
Trusted Trips Ltd is the data controller for the personal information described in this Policy. Once obtained, your ICO registration number can be inserted above.
4. Information We Collect
We may collect:
• Identity details (name, title, gender where required).
• Contact details.
• Date of birth.
• Passport number and expiry date where required.
• Nationality where required.
• Booking preferences and travel history.
• Emergency contacts.
• Accessibility requirements.
• Dietary requirements.
• Relevant medical information voluntarily provided where necessary for travel.
• Insurance information where required.
• Communications by email, WhatsApp, telephone and social media.
• Device, browser and analytics information.
We do not intentionally collect passport scans unless specifically required by a supplier.
5. How We Collect Information
Directly from you, from forms on our website, by telephone, email, WhatsApp, social media messaging, consultation calls, booking forms, authentication forms, cookies and analytics, and where appropriate from travel suppliers involved in your booking.
6. Lawful Bases
Depending on the circumstances we rely upon performance of a contract, steps requested before entering into a contract, legal obligations, legitimate interests and consent. Special category data is processed only where required for travel and with an appropriate lawful basis.
7. Purposes
To provide quotations; arrange bookings; communicate with travel suppliers; provide customer support; process amendments; manage complaints; comply with legal obligations; prevent fraud; maintain records; improve our website; send marketing where you have consented or where permitted by law.
8. Sharing
We may share information with InteleTravel, airlines, hotels, cruise operators, tour operators, transfer providers, insurers, attraction providers, payment providers, technology providers, regulators and public authorities where necessary. We only share the minimum information reasonably required.
9. International Transfers
Travel bookings frequently require information to be transferred outside the UK. Where this occurs we will take reasonable steps to ensure appropriate safeguards are in place or that the transfer is otherwise lawful.
10. Payments
Payments are made directly to suppliers or through authorised InteleTravel payment systems. Trusted Trips Ltd does not store full payment card details.
11. Marketing
We may send travel offers, newsletters and promotions where you have consented or where permitted by law. You may unsubscribe at any time.
12. Cookies
Our website uses essential cookies and may use Google Analytics together with future advertising technologies such as Meta Pixel or TikTok Pixel. Non-essential cookies should only be placed where appropriate consent has been obtained. Please also refer to our Cookie Policy.
13. Data Retention
We retain personal information only for as long as necessary to fulfil bookings, meet legal, accounting, tax, insurance and regulatory obligations, resolve disputes and enforce agreements. Different categories of information may be retained for different periods.
14. Security
We use reasonable technical and organisational measures including restricted access, password protection, secure systems and staff confidentiality obligations to protect personal information. No online system can be guaranteed 100% secure, but we continually review our safeguards.
15. Your Rights
You may request access, correction, deletion, restriction, objection, data portability and withdrawal of consent where applicable. Requests should be sent to our contact email. You also have the right to complain to the Information Commissioner's Office.
16. Children's Data
Our services are intended for lead travellers aged 18 or over. We do not knowingly enter into contracts directly with children. Where information about children is required for a family booking it is processed only for arranging the travel.
17. Automated Decision Making
We do not make solely automated decisions producing legal or similarly significant effects.
18. Data Breaches
If we become aware of a personal data breach we will investigate promptly and, where legally required, notify the ICO and affected individuals.
19. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
20. Changes
We may update this Privacy Policy periodically. The latest version will always be available on our website.
21. Contact
For questions about this Privacy Policy contact:
Trusted Trips Ltd
Email: lucyhoskins@trustedtrips.co.uk
Telephone: 07496 321461
Categories of Recipients
Travel suppliers, accommodation providers, airlines, cruise companies, insurers, technology providers, website hosting providers, analytics providers, legal advisers, accountants, regulators and law enforcement where required.
Your Commitments
You agree to provide accurate information, notify us of changes, ensure all travellers consent to the sharing of their information where appropriate, and check booking confirmations promptly.